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I myself was not in the vechile when this incident accured my wife and kids where and it defenitly scared them. I am willing to forgive something of this nature considering Ford can get it together so that I do not encounter something of this nature again. No doubt about it I was going to choose Ford but little did i expect that with only 2700 miles the vehicle was going to die in the middle of the road with my three children on board, one only 1month old. There was no solution provided while on I-95.įirst off I would like to start by saying I have owned 6 fords new and used and have never had a problem in the past, however I now have a family and we were in need of a family vehicle. I didn't think the customer service was good by any means. According to them, they have not heard about overheating problems on this vehicle -right.I had the Ford Edge before this car and I loved it. I called my dealership and they asked me to bring it in. I took my chances and drove the car to NYC. However, it had the check engine light on. When I opened the hood, it was all gone and then I put a second round of anti-freeze, drove about 20 miles and checked it again and it was fine. The first time around, I drove about 10 miles. After about 40 mins, I drove my car off of the highway and found a gas station about 1 mile away, where I bought anti-freeze. The option I was given was to rent a car to get back home (are you kidding me?) I'm in the middle of I-95 with nothing around me.nice!. I called my Ford dealer and all I got was an "I'm sorry" - no help from them. I called Roadside Assistance and all we get is a tow truck, which does not help my situation (stranded 6hrs away from home in the middle of nowhere). When we were left than half way through Virginia, I felt tremendous heat coming from under my feet and from the vents when all of a sudden I get a beeping sound and a temperature overheating message. I had two children, my dog and three adults in my new explorer. I was traveling North on I-95 from Tampa, Fl to New York City on 11/27/11. At least the dealership has been responsive so far and is trying to address the problems as they pop up. Come on Ford - this is my first Ford and I was really hoping for the best. Needless to say, I can't believe that after only 8,000 miles I am having these kinds of problems. I also have a transmission problem and some My Ford Touch/bluetooth issues. I brought the vehicle to the dealership and was informed that the cooling fan was defective. I purchased and added coolant/anti-freeze and was able to get my Explorer moving again. After letting the vehicle cool (for approximately 30 minutes), I was able to start the car and drive it to the next gas station (approximately 1-2 miles). We pulled over to the side of the road and watched as the engine coolant and smoke bubbled out from the vehicle. I had 2 young kids in the car, we were 3 hours from home, and it was about 30 degrees outside (so you can imagine the look of panic on everyone's face when our car started smoking and we started pondering our fate). I was driving up I-95 with my family when the engine overheated. Hopefully other costumers should voice out also there issues about the FAN MOTOR ASSEMBLY, if they have the same issue of overheating. I brought my car last time in Ford when they had a recall about the transmission because of too many complaints. I know the problem started in 2 years after I bought the car but only noticed the overheating when i got stuck in traffic.įord should have a recall on this car for this issue. I wasn’t happy about it because my warranty is valid only up to 3 years. I brought my car to the dealer and told me that the fan motor assembly needs to be replaced and will cost me over $700. That's when I was beginning to do my check on the fans if it is working and unfortunately it wasn’t. The coolant was overflowing and smoke was coming out from the hood. Then on Summer 2014, we drove to Kelowna and was stuck in traffic, that's when my car overheated for the first time. In Calgary we use more on heater than air condition because of the weather is more on cold. I thought its my air condition problem and sometimes it is working. After 2 years I noticed that my cars air condition is not working while I'm on parked while the engine is running.
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